Terms and Policies

Welcome to Starke Systems Pte Ltd website terms and policies. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and policies set out below. Before placing an order, if you have any queries relating to these terms and policies, please email us at enquiry@starkedigitallocks.sg. We may change our terms and policies from time to time without a public notice to you. Changes will apply to any subsequent orders received, once your order has been confirmed, we will not be able to make any changes.

Deposit Payment & Full Payment

All payments must be made through the website and we accept payments via either full payment or deposit payment.

If payment is made via deposit, the balance payment (2nd payment) will be deducted directly from the original payment mode (1st payment) after the installation is done.

In the event that Starke has tried to deduct the balance payment (2nd payment) but failed, you will be contacted by our team and be provided with an alternative payment mode and the payment must be done within 1 week after the installation is done.

Cancellation and Changes to Order 

Under no conditions that the customer can request for refunds once the installation is complete.

Dissatisfaction with the Starke lock about to be installed has to be stated before installation begins. 

Installation & Onsite Assistance 

All products will be entitled to a FREE FIRST TIME installation service. In the event if after the installation is done, there is a need for an onsite visit due to a suspected defective issue, STARKE will be able to arrange for an onsite visit with fees as per followed:

Onsite visit assessment and no issue found with the product- $30 onwards.

Onsite visit assessment and found the product has been damaged/ negligence/ misuse/ accident or has been used in a manner incompatible with that intended design was done by user- $50 onwards.

Incorrect address and not informing STARKE on the installation date changes beforehand (at least 3 days in advance) and our installer fails to complete the installation- $50.

If existing customers are looking to relocate their locks, Starke is able to provide the service with an additional service charge depending on the location.

In the event that customers were to relocate their locks on their own by using other contractors or themselves and failed to inform Starke of the matter which includes the new address, warranty will be voided.

If re-location is required, customers will need to contact Starke for enquiries as we do provide relocation and installation services.

STARKE has the right to NOT proceed with the installation as per followed:

In the event that our installers partner were to visit the original purchaser’s house and it is still under renovation condition (which includes new or old door is not ready) which leads to failure to proceed with installation service and STARKE is not informed on the matter earlier- $50.

In the event that our installers partner were to visit the original purchaser’s house and the purchaser is not present during the scheduled date thus leads to failure to proceed with installation service- $50.

If the original purchaser insists to proceed with the installation despite as per terms above, warranty will be voided.

Under no conditions will Starke Digital Locks reinstate a door after removing our digital lock upon request and will reinstall a previously installed digital lock once installation of the new lock has begun. Similarly, there will be no replacement of the door once the installation of the lock has begun, unless Starke digital locks sees the need to do so.

Starke will not reinstate a door after removing our digital lock upon request under certain circumstances.

All consumers must follow the instructions of installers after installation (i.e. No touching the door lock before completion). In the case where advice is not heeded, and damages are made to the lock, there will be a $170 penalty for fixing the damages.

2 Years Warranty Conditions

We stand behind our Starke digital locks products and offer a 2 years Warranty to prove it. The terms of the Limited Warranty are as follows:

Your new lock is covered by a 2-year limited warranty which gives you specific legal rights. This Limited Warranty is not transferable and covers your purchase only if you:

• Are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty.
• Purchased it directly from an authorised STARKE distribution channel – namely, the website at STARKEDIGITALLOCKS.SG (including purchases made while visiting Starke showroom).
• Have subjected the lock exclusively to household (commercial provided it is installed by us) use. The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. Please retain an electronic copy of your purchase invoice which will be sent via email, which will contain the information with regards to your purchase. Kindly quote the order number and provide a short video to our team so that we may better assist with any issues with your purchase.

We offer 12 months warranty for LED light and display, 6 months warranty for lithium battery.

Recommendation: Use only ALKALINE batteries for our digital locks. Do not use rechargeable batteries or mix new batteries with old batteries. Check and change batteries every 6 months to prevent batteries leakage. (For any battery leakage damage, it will not be covered under warranty)

Recommendation: Leaving one set of the emergency keys out of your property such as car, family’s house, office, etc, to prevent any unforeseen circumstances. Any damage due to forcefully entering the permise will not be covered under warranty.

Please ensure door closer is installed to prevent your door from slamming and causing damage due to the impact, otherwise, warranty will be voided

In addition, because we cannot handle international shipping and logistics expenses, your lock must be in Singapore at the time you wish to take advantage of the Limited Warranty.

This Warranty is limited to material defects resulting from defective materials or workmanship in the product you have purchased. Starke will, for 2 years following the date of the installation is done and once after the full payment has been made, at Starke’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by Starke to be defective in material or workmanship. The Limited Warranty applies under conditions of normal household or commercial use (provided it is installed by us), but does not apply in the case of: negligence, soiling, improper cleaning, misuse which inclusive door has been slammed by either accidental or purposefully, abnormal use, ordinary wear and tear, dings, dents or scratches, accident.

Under no conditions will Starke Digital Locks reinstate a door after removing our digital lock upon request and will reinstall a previously installed digital lock once installation of the new lock has begun. Similarly, there will be no replacement of the door once the installation of the lock has begun, unless Starke digital locks sees the need to do so.

Any dissatisfaction with the Starke lock about to be installed has to be stated before installation begins. 

WHAT WILL STARKE DO?

We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the event of a manufacturing defect in a component of the Product, such as the internal lock mechanism, we may elect to repair or replace the component if practicable rather than replace the entire lock, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, colour, or style available at the time of replacement, which may be different in certain respects than the original you purchased.

Any repair or replacement will not extend the original Limited Warranty period, nor will it constitute the beginning of a new limited warranty period.

In the event that STARKE decides to offer an exchange service to customers due to manufacturing defects, customers will need to return the current lock’s physical access items that are associated with it i.e- RFID card/ Physical keys otherwise charges will apply:

RFID Card- 3 quantity ($30.00 each)
Physical key- 2 quantity ($30.00 each

HOW LONG DOES THE LIMITED WARRANTY COVERAGE LAST?

This Limited Warranty for your new lock lasts for two (2) years from the date the installation has been completed and the full payment has been made.

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

This Limited Warranty does not cover:

• Changes to your lock that are caused by or result from normal wear and use. Nor do we cover commercial use (unless it is installed by Starke), or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a lock—namely, locking and unlocking.
• Starke locks are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the lock, such as on a wooden door (e.g. wooden door with thickness between approximately 40mm to 70mm or plain door). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.
• Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, imperfection touch panels or imperfections on touch panels protective film and corners may not be perfectly shaped or symmetrical. These are not “defects” for which is not under this Limited Warranty.
• More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) stains, soiling, burns, and discoloration that occur over time; (d) dampness; (e) individual or personalised preferences relating to user fingerprints, texture, comfort, etc.; – in other words, some non-preferred lock mechanism, specifications of the lock should be expected and is not considered a “defect”); (f) individual or personalised sensitivities.
• Conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) stains, burns, tears, cuts, or liquid damage; (c) peeling off the touch panel protective film by using any sharp objects that will cause damage to the touch panels; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) commercial use (except installed by Starke); and (g) purchase from resellers who are not authorised retailers.
• Individual specifications preferences relating to access modes, mechanism, design, materials and feel.
• Digital Lock Emergency Key is left in the house or lost resulting in needing to break the product for entering your property.
• Any damages such as battery leakage caused by customer self purchased batteries (Alkaline Batteries recommended)

HOW DO I MAKE A WARRANTY CLAIM?

Warranty will be registered automatically for full paying customers.

In the event that the product has issue, the original purchaser MUST reach out to Starke team directly with a short video and include order number at enquiry@starkedigitallocks.sg.

EXCHANGES

In the event any Starke products are received in a defective condition, customers may request for an exchange via email at enquiry@starkedigitallocks.sg within 3 hours from the time that the installation has been completed. We will require image proof of the defected part and a full photo of the product within the image frame.

General

This website, https://starkedigitallocks.sg/ is owned by Starke Systems Pte Ltd. It is available for a user’s personal and non-commercial purposes only. Any use of the site or its contents, including copying or storing it or them in whole or part (book marking), other than for your own personal, non-commercial use is prohibited without the written permission of Starke Systems Pte Ltd. User may not use, reproduce, redistribute or download any of site content, including all text, pictures, headers, designs, graphics, illustrations, images, icons, buttons, code and software, or any other content on this site for other purposes. User agrees to not copy nor publicly display any content belonging to Starke Systems Pte Ltd on any network computer or broadcast the content in any media, nor modify or after the content in any way, or delete or alter any copyright notice.